Contact Me - Info - Refunds & Exchanges - Wholesale shipping Rates





Puppies and Pom Poms love getting mail. If you are interested in any products, or have any special requests and enquiries, please contact me.
You can reach me by
Email: info@puppiesandpompoms.com  WhatsApp: +34 617139340
Or via Instagram Direct Messaging @puppiesandpompoms  @crunchie.griffin.and.luna
Crunchie will respond to any of her own personal puppy fan mail after her puppy walkies & naps.


The Small Print Info


Standard Shipping: 
We ship to all countries. If you are not able to checkout please message us and i will check why or add a new country if needed. 


Item Returns, Refunds & Exchanges 

You have a maximum of 30 days from the date of your purchase to make a return.If you need to return an item to me, the packaging is reusable. You are welcome to return an item for a refund and then purchase a different size as long as it has not been especially handmade and customised for you. You will just need to purchase and pay the return Shipping. You can return the item by any courier you would like to use. Please use the link in the main menu where you can upload the tracking details of your chosen carrier.



Shipping Disclaimer: 
We ship our items in Recycled card Eco Pak Envelopes and Recycled card boxes. I also use recycled plastic post bags in rainy season, which are fully recyclable.Please recycle all packaging responsibly.  These are printed with designs and stickers printed with vegetable ink and consumables. Delicate Items are wrapped in fsc certified tissue paper with eco friendly glitter and tied with wool and string. All items are recyclable. Please recycle or reuse your packaging.


Important Information About Wholesale Shipping Rates

As a small handmade business, we're currently testing and refining our wholesale shipping rates across different European countries to find the fairest and most practical options for our retail partners.

 

Wholesale Shipping Information

At Puppies & Pom Poms, we're delighted to work with boutiques and independent retailers across Europe! 💗

We offer free standard shipping on eligible wholesale orders when your order reaches the minimum value listed below.

Our minimum wholesale order is €100.

Free Shipping Thresholds for Wholesale Orders

Delivery destination Free shipping from

Mainland Spain

Spain Other 

€100

€150

Mainland Portugal €150
France €175
Germany €175
Belgium €175
Netherlands €175
Luxembourg €175
Italy €175
Austria €200
Denmark €200
Poland €200
Czechia €200
Slovakia €200
Slovenia €200
Hungary €200
Sweden €200
Finland €200
Ireland €200
Greece €200
Croatia €200
Romania €200
Bulgaria €200
Estonia €200
Latvia €200
Lithuania €200

Other Destinations

For deliveries to Cyprus, Malta, the United Kingdom, Switzerland, Norway, the Canary Islands, Ceuta and Melilla, please contact us for a shipping quote.

A Few Important Details

  • Free shipping applies to eligible wholesale orders meeting the minimum order value for the destination.

  • Our standard minimum wholesale order value is €100. 

  • Free shipping refers to standard delivery where available.

  • Shipping costs for destinations not listed above will be confirmed before dispatch.

  • Please contact us if you have any questions about wholesale delivery.

Thank you for supporting our small business and choosing Puppies & Pom Poms for your boutique! 💗

Puppies & Pom Poms
www.puppiesandpompoms.com

Please note that all free-shipping thresholds listed above are estimates and may be subject to change.

Shipping costs can vary depending on several factors, including:

  • Parcel weight and size: Extra-heavy or oversized orders may incur additional shipping charges.

  • Seasonal shipping rates: Carrier prices may increase during busy periods, particularly around Christmas and other peak seasons.

  • Fuel surcharges and carrier adjustments: Changes to delivery costs imposed by our shipping partners may affect our rates.

  • Destination and order requirements: Actual shipping costs may vary between countries and depending on the size and weight of each wholesale order.

As we continue testing wholesale deliveries to different destinations and learning more about typical order sizes and parcel weights, we may need to adjust our free-shipping thresholds accordingly.

If an order requires additional shipping charges, we'll contact you before dispatch to discuss the options with you.

Thank you for your understanding and for supporting our small independent business as we continue to grow across Europe. We truly appreciate every boutique and retailer who chooses Puppies & Pom Poms! 💗


Recycling for Germany 

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).My company Puppies and pompoms is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE3916162589772 My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY. As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.

EU Registered Company Details

Puppies and Pom Poms is a registered company under the official company name of: Patent IP R&D S.L.

Registered Address: Avenida Doctor Jorge Comin 38, Puerta 6, Benicassim, Castellon. 12560. Spain
Company Registration Number: B56217177

The  Name, Logo and Designs of Puppies and Pom Poms are Trademarked and Copyrighted by the intellectual property office of the UK. Trademark Number:  UK00003635978   Trademark Est: 3rd May 2021